NAI Global Contact Center/Site Selection Services COO Van Power was retained by RMH Teleservices Inc. to conduct a site selection for a 50,000-square-foot contact/service center in Canada. With guidance from Power, RMH made the decision to search secondary markets throughout Canada for a suitable space, rather than focusing on just Toronto, Montreal or Vancouver.
Power and his research staff conducted an extensive search within 2½ weeks, covering every province in Canada. RMH was then able to quickly narrow down the locations, concluding that New Brunswick would best meet their contact center needs.
Facing an extremely short deadline, RMH looked to Power and his team for expert assistance. To expedite the process, Power’s strategy was to go directly to the provincial government to negotiate a much higher amount in economic incentives than might otherwise be realized without his expertise in negotiations. Power’s skill saved the company $38 million on the transaction while meeting the tight deadline. The successful negotiations that brought the contact/service center to New Brunswick also brought approximately 750 jobs with an economic value of $140 million to an otherwise less lucrative job market.
Based on this success, RMH continued to engage Power to handle 12 other call centers in Canada as well as transactions in Houston, Texas; Yuma, Arizona; Allentown, Pennsylvania; and the RMH corporate headquarters in Newtown Square, Pennsylvania.